Terms & Conditions
TravCraze Tours will not be responsible for third party services i.e. transport or hotel. Transporters will be responsible for the travel delay, and hotels will be responsible for the hospitality.
TravCraze Tours will not be responsible for ensuring safety of your personal belongings or documents.
If any promise is made for your package and also written in your package vouchers but not provided to you the same at that time then we try to give you compensation for the services or inconvenience. We request to all our customers to take all the details in written through our official site: www.unexploredhimachal.com
TravCraze Tours will not be responsible for any stay in the hotel unless you have any written documents with you that are provided by us.
TravCraze Tours will not be responsible for any services and star rating of the hotel. Because we recommend the hotel through customer reviews and rating placed on the internet by customers and also by our previous customers’ experience.
All our customers are requested to go through reviews and photos of the hotel before making any booking with the hotel. So that there will not be any inconvenience to you at the time of your holidays. You will have great and enjoyable vacations.
Some hotels normally ask for the non-refundable deposit at the time of booking. Please check with us regarding the refund policy for the same.
We request our customer to pay some amount as per the policy for the booking confirmation. All others can be paid after receiving booking confirmation.
Early check-in and late check-out will be as per the availability of rooms depending on Hotel. This can be charged additionally. TravCraze Tours will not be responsible for any additional charges charged by the hotel for early check-in or late check-out.
In case of any delay or cancellation of flight/ Train / Volvo Bus, customers can miss the opportunity of sight-seeing. TravCraze Tours will not refund any amount for this. All these terms and conditions are governed by tour operations. No employee of the organization can modify this.
Important Note
Customers are requested to carry the valid photo ID proof and the hard copy of complete voucher provided by TravCraze Tours to present the hotel and avail the services through booking In case the travelers fails to board the Volvo/ Deluxe bus on time, the transport arrangements shall be done on their own.
The cab services will be provided as per the stated itinerary and thus can’t be used on a disposable basis i.e. as per wish.
The check in-out time shall be as per Hotel Policies. Also the early check in / late checkout will be subject to availability and hotel rules.
Guests are advised to follow the meal timing instructed by the hoteliers. As for any un-availed meal neither it will be refunded or adjusted in the package amount.
The Transport services and hotel amenities differ from place to place. So keeping the geographical difference in mind, we request you to kindly do so on lacking terms of service providers i.e. transporters, hoteliers etc.
The Guest will themselves be reliable for any loss of property or life from their end.
TravCraze Tours shall not be reliable for any inconvenience caused due to bad weather, strikes or any disruptions arisen by the government.
For any extra services availed by the customer, extra cost will be levied for the same.
TravCraze Tours will not be responsible for any compensation if the company or the customers are forced to cancel the booking due to any outside uncontrolled situation.
When the change or cancellation arise from circumstances amounting to “force majeure” i.e. extraordinary event or circumstance such as a war, strike, riot, acts or threats of terrorism, crime, or an event described by the legal term act of God (hurricane, flood, earthquake, volcanic eruption, etc.) or for any other reason beyond our control TravCraze Tours shall not be liable to refund the amount already deposited.